1. Use the Resend function below to resend the email
The Getting started with Lumion email with the Lumion download link is sent automatically when you purchase a Lumion License Key or when a free update is released.
The email can be resent automatically to:
- The email address that was entered when purchasing the License Key.
- Users who have registered the License Key with an account at the Lumion Support Center.
- Knowledge Base: How do you get technical support?
1.2: Then enter your License Key number below and click on the Resend button.
The License Key number is displayed in the email purchase receipt and in older Getting started with Lumion emails.
2. Check if the email is in your Spam/Junk folder
2.1: If the email still has not arrived, please double-check that the following senders and domain names are whitelisted in your email software before clicking on the Resend button in step 1.2:
3. What if you can't find the License Key number?
3.1: If you can't find your License Key number or the email is not arriving, please forward your 'resend' request and the following information to the email address below:
- The Lumion version required.
- A copy of your License Key/upgrade purchase receipt - or a copy of the most recent Getting Started with Lumion email you have.
- An alternative email address (if you are not receiving the Getting Started with Lumion email, despite whitelisting the sender addresses above).
It may take up to 24 hours to process the request from Monday to Friday (Weekends are not covered).