1. Lumion 8.3 and newer:

Technical support staff members may ask you for a Lumion Error Log file from time to time when working to resolve hardware or Lumion compatibility issue.

Please follow the instructions below if you have been asked to provide this file:

1.1: Click on the Settings button, click on the button Write error log and set to On and restart Lumion:

1.2: Run Lumion and perform the tasks to replicate the issue.

1.3: Click on the Settings button followed by the Save copy... button. Enter a file name and press Enter: 

1.4: Attach the file to your next reply to us:

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2. Lumion 8.0 and older:

2.1: Close Lumion.

2.2: In C:\Users\YourUserName\AppData\Roaming\Quest3D, open the most recent folder install for your Lumion version.

Example: "Lumion 8.3_(Numbers)":

2.3: Open the WriteErrorLog file with Microsoft Notepad or another text editor.

2.4: Change the "No" to a "Yes" (without quotations) and save the file.

2.5: Run Lumion and perform the tasks to replicate the issue.

2.6: In the folder C:\Users\YourUserName\AppData\Roaming\Quest3D, locate the file error.log. If Windows Explorer does not show file extensions, the file is just called error:

2.7: Attach the file to your next reply to us:

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