1. How is Lumion support provided?
- Lumion support is only available from Monday to Friday.
- Lumion support is only provided via the Lumion Support Center.
- Lumion support is not provided via email, phone or private messages.
2. How do you register your License Key to get technical support?
It's simple and usually only takes a few seconds to complete.
2.1: Please follow these instructions to see how to create a Lumion Support Center account if you do not already have one.
- Knowledge Base: How do you register as a new Support Center user?
2.2: Please copy your Lumion License Key from the latest Getting started with Lumion email that we have sent you. Please follow these instructions if you can't find the email:
- Knowledge Base: How do you get the email with the Lumion download link?
2.3: Click here to go to your Lumion Support Center profile page and paste your Lumion License Key into the Register a license text field. Then click on the Register button. If you are working for a company, you can use 1 License Key for all of your staff members.
2.4: Your Lumion License Key should now appear on the Registered licenses list.
Your Lumion Support Center Account and profile page will show your status as a licensed user.
3. Search for an answer to your question
3.1: Look in the Knowledge Base.
3.2: Look at the Keyboard shortcuts.
3.3: Use the Lumion Support Center search function to find an answer.
4. Post your question at the Lumion Support Center
4.1: Click here to see how to post a topic if you can't find an answer to your question.