1. Here's how

1.1: Please add an exclusion for Lumion in any third party firewall/anti-virus/security software you are using.

If you need help with this step, please contact the manufacturer of your firewall/anti-virus/security software.

1.2: If you can't add an exclusion for Lumion, please make sure that Lumion is allowed to access the following domains and ports in any third party firewall/anti-virus/security software you are using:

Knowledge Base: Which domains and ports does Lumion need access to?

1.3: Please add an exclusion for Lumion in Windows Defender Antivirus and Windows Firewall:

Knowledge Base: How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?

    

1.4: If the problem persists, please type 'C:\Windows\System32\drivers\etc\' in the Windows Search Field in the lower left corner of the screen and press Enter. Then zip a copy of the 'hosts' file from the window that pops up and send the .ZIP file to the following email address: 

Alternatively, you can locate the 'hosts' file by using Windows Explorer and going to the folder mentioned above.

1.5: In the email tell us what the problem is - or provide the link to the Support Topic you have started to get help with the problem.