1. Questions about your order or payment?
1.1: If you purchased your License Key from the Lumion online store and you have got a question about your order or the payment process, please visit the 2Checkout Support Center:
External Link: 2Checkout Support Center
1.2: If you purchased your License Key from your local reseller, please contact them directly:
Lumion Website: Find a reseller page
2. Questions about the Lumion download link?
2.1: If you have not received the Getting started with Lumion email with your License Key and the installation instructions, please follow these instructions:
Knowledge Base article: How do you get the email with the Lumion download link?