You have tried to reset the password on your Lumion Account by clicking on the Forgot Password link, but no password reset email is received.
- The most likely reason is that you do not have a Lumion Account.
- You need to first create a Lumion Account manually yourself.
- If no account has been created, then it is not possible to send you a reset password for it.
- The account and the Forgot Password are based on a valid email address.
Please create a Lumion Account first:
A Lumion Account is not created for you automatically upon acquiring Lumion. To create an account please follow the steps in this article:
- Knowledge Base: What is a Lumion Account?
If you are still having problems accessing your Lumion Account, please contact us:
- Knowledge Base: Why can't I access my Lumion Account?
- Knowledge Base: How do you change your Lumion Account password?