If you are certain you have typed in the correct email address and password, then the most likely reason you have no access is that there is no Lumion Account for that address.
A Lumion Account is not created for you automatically upon acquiring Lumion.
In order to create an account, please follow the steps in this article:
- Knowledge Base: What is a Lumion Account?
If you have forgotten your password, or wish to reset it, please click on the Forgot Password, button on the Lumion Account page.
- Knowledge Base: Why are you not able to Reset the Password on a Lumion Account?