[DO] 4.7 File formats for supported software

1. Native formats for supported 3D/CAD software

Revit: .rvt
Revit LT: .rvt
ArchiCAD: .pln
SketchUp: .skp
AutoCAD: .dwg (alternative - .dxf)
3ds Max: .max
Rhino: .3dm
Vectorworks: .vwx
Allplan: .ndw
Microstation: .dgn
Cinema 4D: .c4d
InfraWorks: .sqlite

**2. Recommended import formats (to Lumion) for supported software**

Revit: .dae (but LiveSync preferred)
Revit LT: .dwg
ArchiCAD: .dae (but LiveSync preferred)
SketchUp: .skp (but LiveSync preferred)
AutoCAD: .dwg (but LiveSync preferred)
3ds Max: .fbx & also .max (.max is converted to an interim FBX file before import)
Rhino: .dae (but LiveSync preferred)
Vectorworks: .dae (but LiveSync preferred)
Allplan: .skp
Microstation: .dae
Cinema 4D: .fbx & .dae
InfraWorks: .fbx

Refer to the Knowledge Base article for the software for the most recent format supported (please make a note of any of these that need changing and let us know). If possible, test as many of the above formats and see if the results you get are desirable or not.

3. References:

3.1: Reference: Staff Dojo Training

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[DO] 4.7 File formats for supported software