[DO] Error: 'Can't find 3D Studio Max installation path'

1. Question:

1.1: A user gets a lot of errors when starting Lumion.

2. Standard Reply:

2.1: Answer:

Hello

Thank you for contacting us.

The error means that you do not have 3DS Max installed on your computer. The .MAX format is read-protected by Autodesk which implies that you need to install 3DS Max on your PC in order to directly import .MAX files to Lumion.

Alternatively, you can export the file in an .FBX format. This article offers useful information regarding how you can export files from 3DS Max:

Knowledge Base: Model import guidelines for 3ds Max

3. Cause/Background information:

3.1: Reference: Staff Dojo Training

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[DO] Error: 'Can't find 3D Studio Max installation path'