[DO] Migrate to new version of Lumion

1. Question:

1.1: A user wants to know if it is possible to transfer their models from an older version of Lumion to a newer one.

1.2: The same user wants to know if there is anything they can delete from the old version to save space on their storage drive.

2. Standard Reply:

2.1: Answer:

Thank you for getting in touch with us.

You can follow the instructions in the article below to migrate your data to the newer Lumion version folder located in the Documents folder:

Knowledge Base: How do you migrate to a newer version of Lumion?

Important Note: If possible, make a backup of the current Lumion folder and the '.LS' Project files. Ideally, you would want to regularly backup the newer Lumion folder too.

Once you have successfully migrated your data to the newer version, you can safely delete the older one.

Also, make sure to check beforehand that all your data is available in your current version in order to avoid any losses.

Please let us know if this has answered your question and if there is anything unclear, do not hesitate to contact us.

3. Cause/Background information:

3.1: Reference: Staff Dojo Training

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[DO] Migrate to new version of Lumion