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[DO] Open an old Trial Project in a new Trial

[DO] Open an old Trial Project in a new Trial

[DO] Open an old Trial Project in a new Trial

Applicable to: Lumion 2023

1. Question

1.1. A user has a new Trial and wants to open a Project created in an older Trial.

2. Standard Reply

Note: Before anything try to find out the reason for accessing an old Trial file. Use your judgment to analyze if that is a good one or not.

2.1. Answer:

Hi,

Thank you for reaching out.

Note that we do not usually do this, however, given your exceptional circumstance we have converted the file and now you will be able to open it with the new Trial License Key:

  • External Link: Link to file

Let us know if everything is in order.

2.2. Steps to convert:

2.2.1 See the article below on how to switch the SVN version (section 3) and make sure to switch it to the exact version of the initial Trial (AKA the version the file was saved in):

2.2.2 Open the file and save it preferably to: filename_converted.

2.2.3 Send it to the user.

3. Cause/Background information

3.1: References:

  • Zendesk Support Requests:
  1. https://lumion.zendesk.com/agent/tickets/57204

 

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article:  Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

See also Support article in 2 above.

Backup/copy article: [DO]%20Open%20an%20old%20Trial...%20(10567544457756).html

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[DO] Open an old Trial Project in a new Trial