[DRAFT Notes] Installer V2.0 and new Updater_PARTC

[DRAFT Notes] Installer V2.0 and new Updater

Note this article is still a WIP. Peter to finalize as the New Installer is now settled prior to end of August.

If the issue persists, most likely something on your PC is blocking the installation. This is most likely the cause for that is overzealous antivirus/security software. To fix that please try the following:

1. Add an antivirus exclusion for Lumion.exe and the following folder:

· folder: C:\ProgramData\LumionUpdater\
· folder: C:\ProgramData\LumionUpdater\lum23pro
· file: C:\ProgramData\LumionUpdater\lum23pro\update.ini

Knowledge Base: How do you resolve anti-virus and firewall problems?

2. And a firewall exclusion for the same as above. Instructions below:

Knowledge Base: How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?

If you are using different antivirus software, the steps should be similar and easy to look up.

3. After that is done, run Lumion as an Administrator and try to update again.

Let us know how you get on.

Solution:

they were not using an Administrator Windows Account - Admin is required for the Installer (absolute)

We were able to install by signing into our Windows Admin Account.

---

Danny van den Bree 16 March 2023

Yes, you need admin rights to install.

...

Downloading updates on the other hand doesnt need admin.

-------------------------------------------

from Floyd in GChat:

It is possible to disable Lumion updates completely for all user accounts on a computer, by adding a simple registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Lumion\23] "allowUpdates"="false"

When set to false, lumion will bypass the update check completely.

So when the situation arises that admins need to do that for the Updater in their organization then we can advise them directly, on a case by case basis, otherwise this is internal info only.

---

Lumion 2024 (9/05/2024)

this also works - well, tested once

add a String Entry

Edit entry

enter false in value

no Updates notification

Note: if there is no entry - no allowUpdates entry then Lumion takes that as a default Yes to allow Updates

So the user needs to specifically not allow Updates using this entry

-------------------------------------------------

12/08/2023

Myryl Veloso

9:02 AM

https://lumion.zendesk.com/agent/tickets/55978 - ```turn off notifications: yes - see floyd's workaround``` is this the one with the Regedit? -- new -> string value -> name it allowUpdates -- if they want to disable updates, which string value do they need to put?

Peter

46 min

hi, reading

Peter

38 min

, Edited

re see floyd's workaround: will need to find that, Ive not got nay inof on at hand - searching or you got link to ref? generally we should not muck around with regEdit setting Lumion to no updates is all thats needed, but for multi-user for them to do for all already installed? then for an IT they could will need to see if can find info/workaround but in terms of then installing the updates -dont think this is what Dimitris was thinking of though if its regEdit stuff in the IKB notes on the new Installer from Floyd I found and it refreshed my memory for the installer

Of course we hope the new installer won't cause any issues for our users. But if some users are walking into issues, that we can't resolve, we have the inno setup version as backup. In those situations send the suitable v2_dm.exe

https://support.lumion.com/ikb-techsupport/4420495628562--DRAFT-Notes-Installer-V2-0-and-new-Updater

However that was when the downloader etc was in its first iteration and since then there have been changes so I doubt that would work

Peter

35 min

, Edited

What is needed is for them to not use the Updater. And then to get the most up to date version, its easy, they download the full version from their Lumion Account and then use the Silent install which will give them everything they need for multi-user install. the only gripe they might have is that they must download the full 26GB all files install and not the much smaller Update files. Tough until dev can create something for the Updater. Make sense?

Peter

29 min

edited my first reply a bit

Myryl Veloso

27 min

alright, thanks Peter 👌

Peter

25 min

I think this ticket reading it now https://lumion.zendesk.com/agent/tickets/55040

Myryl Veloso

23 min

yeah, this one with the turn on/off the updates notification in regedit

Peter

18 min

yep, just trying it now

Peter

11 min

, Edited

hmmm, so that allowUpdates does not do what was expected in that ticket theres ~~another RegEdit~~ or I think it must be a Settings.ini value required all that entry does is include the Setting in Lumion so the user can have that setting in the UI, not the actual value of the setting

Peter

2 min

in any case that setting is only to allow for auto-background updates and for the user in new ticket #55978 they dont need it anyway, as far as I know they have a Group policy that sets user permissions to no installs. updates anyway so the students wont be able to do it themselves even if the Allow Updates UI checkbox is there they could set the RegEdit entry to prevent that Setting in the Settings UI, but given students can update anyway, theres probably no point in giving them all the details unless it became necessary or you can ask them if they want us to provide them also with details on how to not show that setting (so long as its exactly clear what it is used for) and we can do that in a subsequent reply.

---

see this July 2023 ticket and Dimitris reply

https://lumion.zendesk.com/agent/tickets/55040

NEEDS RECHECKING WITH FLOYD OR DANNY - getting confirmations in the Installer v2 Room

This entry is only to allow the Setting to be shown in the Settings UI,

it does not turn the setting on or off

that possibly is done when the user changes it (when it is available in the UI) and is stored in the Settings.ini file

---

There is an option that allows system administrators to turn updates on and off in the Windows registry. It may be a situation where this was attempted.

Let's try the following:
1. Start Menu -> RegEdit -> Right-click and run as Admin:

2. Navigate to: Computer\HKEY LOCAL MACHINE\SOFTWARE\Lumion\

3. See if there is a 23 folder under Lumion. If not, create one manually (right-click Lumion -> New -> Key -> name it 23 and hit OK)

4. In the window to the right, right-click the white space -> new -> string value -> name it allowUpdates

5. Once created, double click it -> set it to true and hit OK:

6. It should look like this:

7. Reboot the PC and start Lumion. Does it prompt for an update?

------------==========================

https://lumion.zendesk.com/agent/tickets/53939

for some steps on Uninstaller

====================

Notes on no Updater folders in ProgramFiles folder and Updater cant Update from a prior to current version:+ resolution when sorted

will tidy and drop into a separate IKB for this

TechSupp room Tues 22/08/2023

Javier Prieto

5:40 AM

hey Marius, when is the Lumion Updater folder in ProgramData created? is it when installing, or when starting Lumion for the first time

do you know?

Dimitris Sifakis

5:54 AM

it's when lumion is looking for an update after first run

Marius Giertz

5:54 AM

i’ll get back on that in an hour or so when im back from my walk.

Marius Giertz

6:03 AM

@Javier Prieto got an example full folder path for me? so i know what to look for?

Javier Prieto

6:04 AM

problem is when we suggested adding an exclusion for that folder, the user said it didnt exist

Javier Prieto

6:05 AM

, Edited

so im curious to know what might have prevented its creation - and how

Marius Giertz

6:06 AM

lumion does not create that.

the updater does.

Javier Prieto

6:07 AM

and Lumion tells the updater000.exe to create it when its first run?

Marius Giertz

6:09 AM

on first run of the updater, yes, but, i think it needs some parameters and/or a working license file in order to create the folder.

Marius Giertz

6:10 AM

, Edited

because it needs to know what major version of lumion + if it is norm or pro or student

that first run is usually triggered by lumion

HOWEVER

that only happens if there are pending updates and the user allows it

then there’s also the registry value that disables the updater

Marius Giertz

6:13 AM

, Edited

meaning if that is set to false, or the user always postpones the update/download, lumion will never start the updater

does that make sense?

Javier Prieto

6:23 AM

yep, we already tried creating the registry value manually though

Myryl Veloso

6:23 AM

grabbing lunch guys brb

Javier Prieto

6:23 AM

🤔

its probably their sentinels AV causing trouble

Marius Giertz

6:27 AM

when we suggested adding an exclusion for that folder, the user said it didnt exist if you added the reg value to disable the update them it wont start the updater if user doesnt allow lumion to download the pending updates when prompted, it wont start the updater if there are no pending updates because server says nope, then it wont start the updater. in all 3 scenarios you do not get a folder.

Does user get prompted for updates? and he says yes, download now?

back in 20m.

Javier Prieto

6:30 AM

nope, thats the problem ,they are not getting prompted for updates

so we suggested adding av exclusions for the updater folder > it did not exist

Marius Giertz

6:31 AM

then they are either up to date

Javier Prieto

6:31 AM

so we suggested creating it manually > still did not work

Marius Giertz

6:31 AM

or server says no

Javier Prieto

6:32 AM

then suggested the registry entry allowupdates > still did not work

they are on 23.1.2

Marius Giertz

6:33 AM

brb

error log?

activation key?

Javier Prieto

6:36 AM

they did AV exclusions for the following as well as for Lumion exe and the updater

now I suggested Firewall exclusions but....

jmorgan I don’t think this is the answer, since we have 3 other machines that are updating from office network w/o changes to firewall.

activation key:

THOC6FQI

we dont have an error log

Marius Giertz

6:38 AM

single seat?

hmm unfortunate

Javier Prieto

6:38 AM

, Edited

I requested a logfile.txt but its missing since the updater folder wasn't created

its a 3 seat sub

we have a dxdiag and a .nfo though

what would you look for in an error log?

Marius Giertz

6:39 AM

errors 🤡

almost home

can dig deeper

Javier Prieto

6:41 AM

Marius Giertz

6:44 AM

alright home.

Marius Giertz

6:47 AM

, Edited

error log can verify that the version number of lumion is indeed 23.1.2 error log maybe logs a list of updates from the server - or maybe even an error if there is one. <<- need to verify this. //edit: no on the logging of list, but if there's an internal error it still may be valuable.

Marius Giertz

6:47 AM

, Edited

it might also log if lumion actually starts the updater... //edit: it doesnt log this. But, it does log an error when this fails.

Javier Prieto

6:49 AM

good to know

Ive requested it

Javier Prieto

6:51 AM

grabbing lunch now

Marius Giertz

6:59 AM

so I'll add some extra logging to the lumion side of the updater: https://lumion.atlassian.net/browse/LUMDEV-61076

Myryl Veloso

7:16 AM

back

Marius Giertz

46 min

@Javier Prieto so for a moment I was thinking that the server might be denying that particular lumion based on a key, or number of seats in use, but i'm not sure as it seems to work just fine on my end. I've added the extra debugging info as per the jira issue. If you have a 23.1.2: can you try replacing a cgr manually and see if the updater (and logging) works? Note that this would be a onetime thing for the user and they should restore their cgr after the update works! The cgr will be included in the 23.2.1 update (scheduled for sometime next week)

Lumion\ArchitectEdition\Classes\HomeMode\

Updater.cgr

disclaimer: I have not tested if this works with 23.1.2

arright thats me I'm out.

============================

For info:

this happened to me so logging in case:

installed 23.4.2 to get 2..4.3

confirmed version:

the Update did not show next time started

Auto download Updates was no longer in the UI

Program Data for the Updater ini etc was all cleared

Correct file Permissions for both User and Admin and Run As Administrator:

checked Install folder and in the root there were missing files: dont think it was AV but a failed install, but no warning during install:

should be more like this:

Resolution:

Uninstalled/deleted

Reinstalled 23.4.2

installed correctly and ran 23.4.2 with Updating

installed Update 23.4.3

=============================

==========================================

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[DRAFT Notes] Installer V2.0 and new Updater_PARTC