[IN] No geometry imported - Xrefs in CAD Software

1. Topic

In some cases, users report that they cannot see their geometry in Lumion, even though there is geometry in the document.

2. Information

There are a few situations when this happens and the CAD model needs to be requested to check this:

The geometry is part of an Xref that is not embedded (the Xref needs to be bound to the file)
The geometry is on .SHX or .SHP file that is not being converted to 3D faces (these files also need to be bound or embedded in the file)
The geometry is too far away from the World Origin (here, it simply needs to be moved closer
There is only 2D geometry and no 3D information (in this situation, there is nothing for Lumion to import)

3. References:

Zendesk Support Request: #13039

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[IN] No geometry imported - Xrefs in CAD Software