[LS] Miscellaneous reasons why a model does not seem to import

1. Model is too far from the origin in 3D space

When a model is too far from the World Origin in the space of the 3D software, it might/may not import in Lumion. If it does import, it will be almost impossible to see/find if it's located outside the 2x2 km area.

Reference: Zendesk Support Request

2. In the 3D model space there is 2D drawing far from the origin

There are cases in AutoCAD/Revit/ArchiCAD/Vectorworks etc when users draw their 3D model in a different location from other 2D elements. In some cases, the position of the 2D elements will be exported (although the elements themselves will not) and the model will be placed in a large bounding box. In cases as such, there are 2 options:

1 - delete the 2D (invisible) parts and export only the 3D model

2 - bring the 2D (invisible) parts closer to the 3D model so the bounding box is not that far away

Reference: Zendesk Support Request

Notes:

This article is [Work in Progress] and will remain that way given that issues will be added whenever we come across a notable one.

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[LS] Miscellaneous reasons why a model does not seem to import