[SR] Archicad Teamwork issues

[SR] Archicad Teamwork issues - not supported

Applicable to: All Lumion versions

1. Problem

1.1. A user reports issues when working with Archicad Teamwork.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

Unfortunately, Lumion currently does not support Archicad Teamwork. However, there may be some solutions regarding this, and for that, please follow one of the steps below:

1. A workaround suggested by a user in the Archicad forums:

External Link: TEAMWORK + LUMION LIVESYNC?

We haven't tested this solution yet and we'd appreciate it if you let us know how it works out in case you try it.

2. Save the ArchiCAD model as a Solo and then use LiveSync or export to Collada DAE to update Lumion. Make sure you have the updates from other users when you want to update in Lumion.

Also, make sure other users working on the Project do not change the file's name because Lumion won't be able to locate the ArchiCAD model. More information in the article below (section 4 is for ArchiCAD):

Knowledge Base: How does LiveSync work with existing imported models in Lumion Projects?

Hope that helps.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/45962

3.2: Internal Notes for this article:

Peter Mellor:

@Artur Brzegowy or @Piotr Rachtan Has there been any change in support for Teamwork ArchiCAD? Last known in 2020 it was not working, nothing in the fix log, but we have a workaround using ArchiCAD Solo,

Piotr Rachtan:

No we didn't do anything with Teamwork. The ArchiCAD beta program will start soon, so if I'll have some free time alongside preparing new plugin, I'll look if we can somehow supports Teamwork.

Peter Mellor:

Thanks for confirming, Piotr. 🙂

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Archicad Teamwork issues - not supported