[SR] Decals not showing up in Projects

Applicable to: All Lumion versions

1. Question

1.1. A user that has 2 Seats wants to know if they can run the same version of Lumion 2 times on the same PC.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

Sorry to hear Decals are not being displayed in your Projects. That is known to happen if the graphics card driver on the PC is outdated.

Please check to see if that is the case:

Knowledge Base: How do you install the latest system software required to run Lumion?

If the problem persists even with the latest driver, send us the following information so we can help you troubleshoot this further:

1. A Diagnostics Report so we can check your system for issues.

Knowledge Base: How do you provide a Diagnostics Report?

2. Your Project file (with Decals) so we can test it here:

Knowledge Base: How do you upload files to Lumion staff?

Thanks in advance. Let us know how things go.

3. Cause/Background information

3.1.References:

Zendesk Support Requests:

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Decals not showing up in Projects