Skip to content
English - United States
Sign in
Contact us
  • There are no suggestions because the search field is empty.

[SR] Different startup errors (Changing interface GUID!)

" [SR]Different startup errors (Changing interface GUID!)

[SR]Different startup errors (Changing interface GUID!)

Applicable to: Lumion 2023

1. Problem

1.1. A user reports the following errors at startup:

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

We are sorry to hear about those errors, but don't worry, we are here to help.

In a similar case, one of our users was able to fix the issue by uninstalling Lumion and deleting the Lumion folders from the installation drive (usually C:) and then reinstalling the software. So, please follow the steps below:

1. Uninstall Lumion 2023

2. Delete the remaining folders (if there are) related to Lumion only in:

  • C:\Program Files\Lumion 2023.
  • C:\Users\[username]\AppData\Local\Lumion 2023.

3. Install Lumion 2023 again.

4. If the issue still persists, let's try reinstalling the graphics card driver using DDU.

Sometimes, after upgrading graphics card drivers, the uninstaller leaves some registry entries behind that can cause compatibility issues, so we suggest trying the DDU tool (Display Driver uninstaller). This is a driver removal tool that can help you completely remove graphics drivers without leaving any leftover files.

The following guide explains how to use this tool. Please go over the steps below 1 by 1 in this exact order:

4.1 Install DDU Driver uninstaller:

4.2 Reboot the PC in SafeMode (it is important for it to be SafeMode - instructions in this link)

4.3 Open DDU and completely remove the graphics driver.

4.4 Reboot the PC again.

4.5 Download and install the latest driver for [User's Graphic Card] from this link:

  • External Link:[NAME OF GPU] Driver Version [DRIVER VERSION]

4.6 Select 'Clean' install (or equivalent) when prompted by the installer.

4.7 Reboot the PC.

Let us know how you get on and if anything is unclear.

If you have any further questions, let us know.

3. Cause/Background information

3.1: References:

  • Zendesk Support Requests:
  1. https://lumion.zendesk.com/agent/tickets/51363

 

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article:  Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

See also Support article in 2 above.

Backup/copy article: [SR]Different%20startup%20...%20(8965204500636).html

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Different startup errors (Changing interface GUID!)
"