[SR] Error: The procedure entry point could not be located.

Applicable to: All Lumion versions

1. Question

1.1. The user is reporting they get the error: The procedure entry point could not be located.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

Sorry to hear you are having trouble starting Lumion.

It looks like there may have been a problem with the installation. Something on the PC likely removed important installation files which prevents Lumion from starting correctly. From our experience, this 'something' is usually overzealous security software on the PC.

Our recommendation would be to:

1. Uninstall Lumion 2024 completely.

2. Delete all the .00 Lumion installation files (which should be in your Downloads folder).

3. Add Antivirus and Firewall exclusions for the Lumion Installer (Lumion_2024_2_1_Download.exe). Here's how to do it:

Knowledge Base: How does the license system work?

In case you are using a different Antivirus software, the steps should be similar and easy to look up.

4. Run the Installer as an administrator to download and install Lumion again. Then run Lumion as an administrator.

Let us know if the issue persists after trying the above.

Thanks in advance and apologies for the inconvenience.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/58304

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Error: The procedure entry point could not be located.