[SR] Error: 'Your License Key is invalid' for potentially illegal users

1. Question:

1.1: A user receives a 'Your License Key is invalid' error and shares an unrecognized format for this License Key.

1.2: Example: License Key - 598GDSG-909809SDG *) (SDGsd0g99dsg89sdg)

2. Standard Reply:

2.1: Answer:

Hello

Thanks for getting in touch.

I don't know if you're aware of it but you are in fact trying to run an illegal version of Lumion. Needless to say, we can't help you get an illegal version of Lumion to work.

If you are a student you can get a free educational version of Lumion in certain countries:

Knowledge Base: How do you get an educational or student version of Lumion?

Or if you're interested in evaluating a free, legal version of Lumion, you can get a Trial version by following these instructions:

Knowledge Base: Is there a Trial version of Lumion?

Please note that the illegal version of Lumion makes it impossible to start any of the legal versions of Lumion. To resolve this problem, please follow steps 1.4 to 1.7 in the article below:

Knowledge Base: How do you resolve anti-virus and firewall problems?

Let us know if anything is unclear.

3. Cause/Background information:

3.1: Reference: Zendesk Support Request

3.2: Review Comments: There are a number of "Invalid" responses in Macros for Standard Replies. This one is now raised infrequently so is now resourced here in the IKB.

4. See also:

Knowledge Base: How do you resolve a 'Your License Key is invalid' error?

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Error: 'Your License Key is invalid' for potentially illegal users