[SR] Ex-employee has a company Lumion License Key

Applicable to: All Lumion versions

1. Question

1.1. A user wants to know if there is a way to block an ex-employee from using the company's License Key.

2. Standard Reply

2.1. Answer:

Hi,

Thanks for reaching out.

Are you able to contact the former employees to kindly remind them that they should not use the license without permission?

Unfortunately, it is not possible to block a specific PC or user from using the License Key directly. If you are unable to reach out to those individuals or they continue to use the license without authorization despite being warned, we would need to escalate this issue to our Customer Care team for further assistance.

Please note that if the License Key needs to be invalidated and a new one issued to address this, Lumion would need to be uninstalled from all machines using the current key and then reinstalled with the newly issued License Key. That's why we would rather not go this route.

If this is required, though, we will coordinate with our Customer Care team to facilitate this process.

Let us know if you have any further questions or need additional clarification.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/65915

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[SR] Ex-employee has a company Lumion License Key