[SR] Instructions to update to most current version of LiveSync for Revit

1. Symptoms:

1.1: A user is using an outdated version of LiveSync for Revit and needs to update it.

2. Standard Reply:

2.1: Answer:

Thank you for getting in touch.

We have noticed that you're using an old version of the plugin. It should now be at V3.60.xxx.

Please uninstall the plugin using Windows Apps -> Uninstall and install the most recent via our article:

Knowledge Base: Download Lumion LiveSync for Revit

Does that resolve the error messages?

If not then please provide:
1. Another screenshot of the error message.
2. A copy of the .RVT file.
3. A screenshot of the Settings used to export (Shift+Click the cog button).
4. And if you are using Export to DAE or LiveSync for Revit (direct):

Knowledge Base: How do you upload files to Lumion staff?

Thanks in advance.

3. Guide/Procedures:

Change the version number V3.60.xxx to most current released nad published.

4. Cause/Background:

4.1: Reference: Serge's Standard Replies - Row 76

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Instructions to update to most current version of LiveSync for Revit