[SR] Lumion & LiveSync compatibility with AutoCAD 2017

1. Question:

1.1: A user cannot find AutoCAD 2017 listed in the supported apps for LiveSync on the Autodesk plugin download page (for LiveSync).

2. Standard Reply:

2.1: Answer:

Hello

Thanks for getting in touch, and asking about supported versions of AutoCAD.

The right-hand side of the panel is prepared by AutoDesk.

Autodesk does not mention AutoCAD 2017 because they only support the last four (4) versions of the software, so they removed it from the plug-in description.

We will continue to support AutoCAD 2017 in the meantime, and include it as a supported version in our description (on the left side), as well as in our articles:

Knowledge Base: Download Lumion LiveSync for AutoCAD
Knowledge Base: Model import guidelines for Autodesk AutoCAD

3. Cause/Background information:

3.1: Reference: Zendesk Support Request

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Lumion & LiveSync compatibility with AutoCAD 2017