[SR] Merging two Subscription License Keys

Applicable to: All Lumion versions

1. Question

1.1. The user asks if he can merge two or multiple Subscription License Keys

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

Unfortunately, it is not possible to Merge Subscription License Keys. It can only be done for Perpetual License Keys, see our article below:

Knowledge Base: Can you merge License Keys?

We are sorry we do not have better news regarding this.

Let us know if you have any other questions.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/63929

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Merging two Subscription License Keys