[SR] Missing Library Objects in newer version
[SR] Missing Library Objects in newer version
Applicable to: Lumion 11 and 12
1. Question
1.1: After upgrading to a newer version of Lumion (11 or 12) a user has noticed that some Library Objects are missing from the Lumion Library and is asking how can he use those Library Objects.
2. Standard Reply
2.1: Answer Option 1 (If the user upgraded to Lumion 12):
Hi,
Thank you for reaching out and for the question.
The Library objects you are referring to can be found in the _legacy folder (C:\Program Files\Lumion 12.x\ArchitectEdition\Project\People and Animals\_legacy) and the reason for that is that they are outdated and have quite a low quality.
However, if you want to use them, simply place them in an .LS(Version) file in Lumion (Version) and open it in Lumion 12:
Or Merge the .LS(Version) file with an .LS12 one:
Let us know if that works for you or if anything is unclear.
2.2: Answer Option 2 (If the user upgraded to Lumion 11):
Hi,
Thank you for reaching out and for the question.
The Library objects you are referring to have been moved to the People and Animals -> People - 3D - Static Category. The reason for that is that they have quite a low quality and are outdated. Moreover, in Lumion 12 they have a special_legacy folder.
Hope that answers your inquiry.
3. Cause/Background information
3.1: References:
- Zendesk Support Request:
3.2: Library Objects:
- Boy_African_001_Idle
- Boy_African_002_Idle
- Boy_African_003_Idle
- Boy_African_004_Idle
- Boy_Caucasian_004_Idle
- Boy_Caucasian_005_Idle
- Boy_Caucasian_006_Idle
- Girl_Asian_001_Idle
- Girl_Asian_002_Idle
- Girl_Asian_003_Idle
- Girl_Asian_004_Idle
- Girl_Caucasian_004_Idle
- Girl_Caucasian_005_Idle
- Girl_Caucasian_006_Idle
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ARTICLE SUPPORT (from transfer to HubSpot):
1. Tables:
Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.
You can add new (basic) Tables in the HubSpot Editor directly.
If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot
2. Finding the reference to the old Zendesk Ticket in HubSpot:
Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot
and for ZD ticket Search in HubSpot following step 1 in above article:
3. Source Zendesk article:
A source and backup copy was made of all articles 9 June 2025.
The saved HTML files and images are in subfolders of: HTML files and images subfolders.
See also Support article in 2 above.
Backup/copy article: [SR]%20Missing%20Library%20O...%20(6629826989084).html
4: Quick Link to Zendesk IKB article:
(not available when Zendesk closed)
[SR] Missing Library Objects in newer version