[SR] Open Trial Project in commercial version

Applicable to: Lumion 2023.0.2 or newer

1. Question

1.1. A user wants to know if they can open their Trial Project in a commercial version of Lumion.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

To answer your question: yes, you can load Trial Project files in the commercial version of Lumion.

There are a couple of things to note, though:

1. The Project file can only be loaded on the PC that it was created on.

2. The Project file needs to have been saved on version 2023.0.2 or newer.

In any case, if you run into any trouble opening the Trial file once you have the full version installed, let us know and we'll help you out.

Feel free to contact us again if you have any further questions.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/56883

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Open Trial Project in commercial version