[SR] Problems with Sheer ID Application (for students)

1. Question:

1.1: A student's application is not being processed as expected through Sheer ID.

2. Standard Reply:

2.1: Answer:

Hello

Thank you for contacting us and sorry to hear you are having problems with the student application process. Unfortunately, that is not something we manage.

You'll have to enquire directly with SheerID, as they handle the student verification process and have the details of your application.

• External Link: Contact SheerID

Once your resubmitted application has been processed then SheerID will update you on whether it was successful or if they still need further information.

When we receive confirmation from SheerID that an application has been approved, then we automatically send out the 'Getting started with Lumion' email (generally within 5 minutes).

So if you do get approved, but do not receive our email, then first check in your spam or junk email bins, and for Gmail also in the 'Promotions' tab.

If it is not there, then let us know so we can arrange to resend it to you or possibly an alternative address.

Let us know if there's anything else we can help with.

3. Cause/Background information

3.1: Reference: Serge's Standard Replies -Row 27

See Also:

• Escalating an application and contacting SheerID: see this (draft notes) article: [DRAFT *J *D *P] STUDENT STUFF - APPLYING, LICENSES ETC

 

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article:  Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

See also Support article in 2 above.

Backup/copy article: [SR]%20Problems%20with%20She...%20(360015013960).html

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Problems with Sheer ID Application (for students)