[SR] Signal lines appear on screen while working in Lumion

1. Symptoms:

1.1: A user reports seeing thin lines of artifacts on his screen while working with Lumion.

2. Standard Reply:

2.1: Answer:

Thanks for the email.

If I have understood your issue correctly, I'm guessing you're referring to the horizontal lines that you see now and then? There are a few possibilities for that issue.

Please follow the instructions below in this order:

1. Make sure the monitor's cable is properly plugged in its slot (HDMI or DisplayPort). Test if the 'lines' become more visible when pulling the cable.

2. Read your monitor's specifications (identify the manufacturer, model number, etc) and search online for data regarding the monitor's capabilities. Older screens cannot handle Lumion's Ultra Settings or they can produce artifacts when high-resolution images are scaled down to the monitor's resolution.

3. Make sure that you are using the latest driver for the Graphics Card?

4. If 3. is true, please check if the lines also appear when you run Furmark for, say, 10 minutes?

External Link: Furmark

Please let us know which one of the solutions above if any, worked for you.

3. Cause/Background information:

3.1: Reference case: Zendesk Support Request

3.2: Solution: The reference case at 3.1 was resolved in the following manner:

Just received an update about this problem. The monitor couldn't handle the ultra settings. The customer lowered the settings a bit and everything works fine now.

==========================================

ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Signal lines appear on screen while working in Lumion