[SR] Trial user gets a 'Your License is hardware locked' error message on startup

1. Problem

1.1. With Lumion 2023 we have removed the Public Trial from use and made the Pro Trial publicly available for everyone. However, the same hardware limitation as on the Public Trial is now applied to prevent abuse.

If a user tries to activate a second Trial on a PC that had already activated a Trial before they will be greeted with this error message:

2. Standard Reply

2.1. Answer:

Hi,

Thanks for reaching out and for your interest in Lumion.

Please see our article:

Knowledge Base: How do you solve a "Your license is hardware locked"?

As a first Trial was already used and expired on your PC, the machine fingerprint is stored on the server and it won't allow for a second Trial. You can use a maximum of 1 Trial per machine per minor version of Lumion. This is by design to prevent abuse of the Trial.

Unfortunately, removing the hardware lock is not something that can be done as it would imply altering the activation database. It is security related and unfortunately, there's no way around it.

So since the PC will have the hardware lock until the release of Lumion 2024 (that's when you can install a Trial again on that machine) - the only solution that we can propose would be to use a different PC that hasn't had a Trial activated before and request a completely new Trial License Key for it.

Apologies for the inconvenience. We are sorry we have no better news and hope you get the opportunity to use Lumion in the future.

IMPORTANT NOTE:

Even if the original Trial License Key is extended, it won't work because the PC has now also been locked to the second Trial they tried to activate.

So the user should have requested a Trial extension in the first place instead of attempting to get away with installing a second Trial.

3. Cause/Background information

3.1. References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/54418

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[SR] Trial user gets a 'Your License is hardware locked' error message on startup