[SR] User-based login for Lumion.

Applicable to: All Lumion versions

1. Question

1.1. The user is asking about user-based login for Lumion or user management capabilities.

2. Standard Reply

2.1. Answer:

Hi,

Thank you for reaching out.

To explain how it works: All Lumion License Keys are floating licenses. This means that you can install them on as many PCs as you own, but Lumion can only be started once per PC per License Key Seat.

Although it's on the roadmap, at the moment there are no user management capabilities as such or user-based login for Lumion. All activations are tied to the License Key installed on each PC.

One Lumion Account is needed to administer the License Key (and manage downloads), however, others can be added if needed and the License Key can be manually registered to them if needed as well.

Please see our article:

Knowledge Base: How does the license system work?
Knowledge Base: How do you register a License Key on your Lumion Account?
Knowledge Base: What options does your Lumion Account provide?

Hope that answers your inquiry.

3. Cause/Background information

3.1: References:

Zendesk Support Requests:

https://lumion.zendesk.com/agent/tickets/57052

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] User-based login for Lumion.