[SR] Using a previous Lumion version after an upgrade

1. Question

1.1: A user wants to know if they would lose access to their currently installed Lumion version if they upgrade their License Key (either to a Perpetual or Subscription license).

2. Standard Reply:

2.1 Answer:

Hello,

Thanks for reaching out.

Older versions remain valid even after doing the upgrade. You'll notice in your Lumion Account that the current license's status will be set to Upgraded.

So you will still be able to access your current Lumion version that you have installed, just note that it will use up a License Key Seat.

You should know, however, that Lumion Project files are not backward compatible. See the article below for more information:

Knowledge Base: How do you migrate to a newer version of Lumion?

I hope that helps answer your questions fully.

3. Cause/Background information:

3.1: Note: If needed, users can download older Lumion versions from their Lumion Account (only versions they owned).

3.2: References:

Zendesk Support Request:

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article: Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[SR] Using a previous Lumion version after an upgrade