[TR] 5.2 How do you resend a ‘Getting started with Lumion’ email to a student?

1. Students in certain countries can only get a student License Key via their local reseller:

Knowledge Base: Is there an educational or student version of Lumion?

2. However, students in the following countries can apply via SheerID - a student verification service that requires a valid student ID and a Paypal account in the country they apply in:

Australia
Canada
Denmark
Finland
Netherlands
Norway
Sweden
Singapore
UK
USA
Israel

Occasionally, a student might contact us because they haven’t received the 'Getting started with Lumion' email after completing an application via SheerID.

2b: How does a student get to the Student Application form?

###probably needs to go in a different article but for the meantime

If the student follows the pathway at the web site or our article:

Knowledge Base: Is there an educational or student version of Lumion?

to the main Educational page: https://lumion.com/product/educational-licenses

Then there is an automatic redirect to either USA page (the student-apply-direct page): Student application form (https://lumion.com/students.html)

or other countries page: https://lumion.com/product/students

If they are from a country with a matching IP for the countries listed then the students will see the sheerid form in the webpage:

So long as their landing page is /product/educational-licenses page and there is just the one main menu and our article:

and if they have an IP for one of the SheerID countries they get auto-redirected to that products\students page with the form rather than the dropdown partners list:

and is that page the same as what was the redirect USA page: https://lumion.com/students.html or both exist side by side

Lumion for Students | Unleash Your Creativity | Lumion - Lumion

lumion.com

Example:

with an Israeli VPN:

3. You will then have to look up the status of the application to make sure that it was approved:

Internal Knowledge Base: [TR]: How to look up students on SheerID

Example of approved application:

4. If the application was approved or if the student did not apply via SheerID, you can resend the 'Getting started with Lumion' email to them by following these instructions:

Internal Knowledge Base: [TR]: How to resend a 'Getting started with Lumion' email to a user

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[TR] 5.2 How do you resend a ‘Getting started with Lumion’ email to a student?