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[TR] 7. Lumion Accounts

[TR] 7. Lumion Accounts

[TR] 7. Lumion Accounts

Lumion Accounts tend to work in the background. They will play a more dominant role when other plans are put in place by IT - meaning completely removing the option 2 feature in the Getting started with Lumion email to direct download the Download Manager.

Some customers think that, if they have ordered Lumion, an account is set up automatically, but that is currently not the case. They are requested to do that themselves.

The account is a customer's go-to for downloading Lumion and getting access to prior versions.

They can also do that via the self-service External Knowledge Base.

What You will be able to do:

  • Be able to access a customers' Lumion Account (if it exists) by using our admin access.
  • Be able to inform the customer about their Lumion Account status and the procedure they need to follow to have access to their Lumion versions.

We don't have much in there as yet, and most cases are covered in the Tickets or occasionally in the IKB.

 

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ARTICLE SUPPORT (from transfer to HubSpot):

1. Tables:

Tables were not able to be imported via HubSpot Importer. Any Tables in this article are now based on a DIV Conversion. Same is also the case for the transfer of articles with tables in the EKB.

You can add new (basic) Tables in the HubSpot Editor directly.

If the layout does not work, then you can copy/paste or recreate the old Table from ZD. Where possible the Table has also been copy/pasted from the source page (see link below in 3.). Instructions, see this article: Copying an old Zendesk Table over to HubSpot

2. Finding the reference to the old Zendesk Ticket in HubSpot:

Use this Support article:  Finding the reference to the old Zendesk Ticket in HubSpot

and for ZD ticket Search in HubSpot following step 1 in above article:

3. Source Zendesk article:

A source and backup copy was made of all articles 9 June 2025.

The saved HTML files and images are in subfolders of: HTML files and images subfolders.

See also Support article in 2 above.

Backup/copy article: [TR] 7. Lumion Account... (4403072611602).html

4: Quick Link to Zendesk IKB article:

(not available when Zendesk closed)

[TR] 7. Lumion Accounts