Training

• [TR] 1.4 How to use the Internal Knowledge Base
• [TR] 1.6 Zendesk Basics
• [TR] 1.7 Support Request Editing Guidelines - Zendesk Support
• [IN] 1.9 Copyright Licensing for images used in Support Requests
• [TR] 2.7 How do you deal with expired Student License Keys?
• [TR] 2.8 How do you Reissue a Student License Key?
• [TR] 3.1 How to solve typical download problems (UNDER REVIEW)
• [TR] 3.4 Diagnose common hardware and driver problems
• [TR] 3.5 How to resolve common crashes in Lumion
• [TR] 3.6 How do you analyze a Diagnostics Report?
• [TR] 4.1 How do you get information & files for error reports?
• [TR] 4.2 How to get information & files for model import questions
• [TR] 4.4 How the order search function on the Reseller Board works
• [TR] 4.5 Making use of Lumion sub-version details
• [DO] 4.7 File formats for supported software
• [IN] 4.8 CSV files received are separated by a comma instead of being displayed in Excel Columns
• [TR] 5.1 How to resend a 'Getting started with Lumion' email to a user
• [TR] 5.2 How do you resend a ‘Getting started with Lumion’ email to a student?
• [TR] 7. Lumion Accounts
• [TR *P] 9. Support Administration
• [TR] How to make changes to the Lumion Support & Learning site
• [TR] How to set the weekend notice period at the Lumion Community forum
• [TR] How do you install third-party 3D/CAD software? (OLD)
• [DRAFT *P] My Notes on Feedback Processes and Reporting
• [SR] Redistributables issues while trying to silently install Lumion
• [TR] Article Editing Templates (IKB)
• [TR] CSS Editing Guidelines - EKB and IKB
• [TR] How do you install third-party 3D/CAD software?