Troubleshooting
Reports about your PC
- How do you provide a Diagnostics Report?
- How do you provide a Lumion Error and/or Importers Log file?
- How do you generate a Microsoft System Information report?
- How do you provide a log file from HWiNFO?
- How do you provide a Windows Event Log File?
- How do you change the amount of Virtual Memory in Windows?
- How do you provide a DebugView log file?
- How do you provide an installation log file from the Windows Event Viewer?
- How do you analyze a Diagnostics Report?
Photo and Movie Mode Issues
Rendering Issues
Error Messages from Lumion
- Guide: Windows settings - Increase TdrDelay to stop Windows from closing Lumion during long operations
- How can you fix Error code 0x4c8 message when saving a file?
- How do you resolve pop-up error messages while editing or rendering a Project?
- Why might Lumion not open or displays an error when you load, save or overwrite a Project file?
Hardware related Issues
- How do you resolve a 'GPU device instance has been suspended' error?
- Why is your computer using an integrated graphics chip instead of the dedicated graphics card?
- Why is the camera moving randomly or always forward or frozen?
- What do you do if Lumion does not respond to mouse-clicks?
- Why does Lumion not respond to mouse-clicks and the camera can't be moved, e.g. after opening a file?
Other Troubleshooting Issues
- Why is there only a 'Load project...' button on the screen when Lumion starts up?
- How do you fix the small font size or the small user interface in Lumion after a Windows update?
- Why does "StyleTransfer.dll" error appear after installing or updating Windows 10 to the May 2020 Release (v2004)?
- Why does Lumion crash when you select a file in an Open File dialog window on some Dell PCs?