Where can I view my support request status and history?
Track, manage, and submit tickets via the Customer Portal
You can view and manage your support requests through the Lumion Customer Portal.
The portal acts as your support center, where you can:
- View your current and previous support requests
- Check the status of an open request
- Continue replying to support requests directly from the conversation view
- Close a request once your issue has been resolved
- Search your support history
- View requests submitted by your organization, if you have access
- Export ticket information
- Submit new requests to Technical Support or Sales Support
Accessing the Customer Portal
Simply click on the link below sign in with your %%Lumion account%%.
Depending on your access, you may be able to switch between your own requests and requests submitted by other members of your organization.