This article covers the second step in installing Lumion Pro - extracting and installing the software and content(Library) files to your PC.
If you are having problems with how long the download is taking to save the Installer files, then see this article:
- Knowledge Base: Why is the download taking so long?
Further support articles are available for installation error messages here:
- Knowledge Base: Installation Section: Installation Error Messages
A: Steps to Help Resolve Installer Speed Issues
Download of the Installer files was the first step to installing Lumion Pro.
That has completed and the Installer has checked the files and is now trying to install Lumion Pro.
B: Typical Scenarios you might be experiencing:
1: The Progress might get up to a certain % or even 99% but never complete to 100%.
It seems to be in an endless loop of installing the files. Or the progress bar no longer changes. The Installation will never take place.
1.1: Cause 1: Not enough free file space
Not enough free file space. The drive where you are saving the files to has less than is required to save.
1.1.1: Steps to Resolving
There is not enough file space for the Installer files.
See the same type of cause as in Section 5: The Progress might get up to 99% but never complete to 100%:
- Knowledge Base: Why is the download taking so long?
1.2: Cause 2: One or more files are being blocked by antivirus software:
The antivirus software prevents the application file from being installed/saved.
It removes that Installer file. The Lumion Installer will try for another 4 times. If those also fail, then see
See Section: 1. Error Message: One or more installation files missing and 2. Error Message: One or more installation files missing.See Also:
- Knowledge Base: How do you resolve installation problems?