How do you resolve OpenStreetMap errors?

1. Unable to access and download OpenStreetMap data:

1.1:  Check if you are using a Proxy or VPN

The OpenStreetMap functionality in Lumion requires a direct HTTP connection to the domains in 1.2 below.

If a proxy server or VPN is used, a direct connection is not possible, and the OpenStreetMap function in Lumion will not work.

Please click on the following link to check if you are accessing the internet via a proxy server:

• External Link: Am I Behind a Proxy? or...

• External Link: What Is My IP - Proxy Check

If so, please ask your IT administrator to disable the proxy server if you would like to use the OpenStreetMap functionality. Alternatively, please contact your internet service provider for information on how to disable proxy servers.

1.2: Check Port Access:

Please make sure that Lumion is allowed to access the following addresses and ports through your network router, anti-virus software and firewall software:

• osm-tile-service.lumion3d.net (port 443)
• lumiondemdata.lumion3d.net (port 443)
• osm-preview-maps.lumion3d.net (port 443)
• osm-preview-maps-sec.lumion3d.net (port 443)
• lumiondemdata.lumion3d.net (port 443)
• .lumion3d.net (port 443)
• atlas.microsoft.com (port 443)
• *.mapbox.com (port 80)
• server.arcgisonline.com (port 80)
• elevation3d.arcgis.com (port 80)
• tiledbasemaps.arcgis.com (port 80)

If you are using a Virtual Private Network (VPN) then also make sure it is allowing full access for the above.

1.3: Run connection Test

If the Map does not show in the Map area then it is possible that in some regions of the world, access is being prevented by your local ISP (Internet Service Provider). Please check with them that there are no blockages to our domains, as above.

If this does not resolve the problem, please download the following small test app, which will show you which addresses the OpenStreetMap function is being prevented from contacting: 

• Download Link: OpenStreetMapSpeedTest (exe file to unzip)

To download and run it:

1. Click on the link below to auto-download via your web browser to the default folder for your browser, or
2. Right -click > Save link as .. to save the file to a folder.
3. Unzip OpenStreetMapSpeedTest.exe and place it in your Lumion (Version) installation folder, right-click on it and select 'Run as administrator' to run it:
   
   
   
   
   
4. When the test is finished, a .TXT log file has been created in the same folder with more details about the websites that Lumion is being prevented from accessing. Please forward the .TXT file to your IT administrator and our support team, so that he/she can ensure that Lumion is allowed to contact the blocked addresses.
   
   
   

Alternatively, please contact the manufacturer of your security/firewall software for information on how to whitelist websites and open ports.

Still having trouble or need our guidance? Please contact support:

• Knowledge Base:  Contact Lumion Technical Support

2. Using OpenStreetMap results in a crash:

In Lumion 10.5 and older, OpenStreetMap is not compatible with Intel 11th generation processors and newer due to updates to the Intel SSL encryption, resulting in a crash. The only option here is to use an older processor or a newer Lumion version.

3. Lumion 8.5 and older

• Lumion 8.0/8.3/8.5:  

The OSM.org recently (September 2023) changed their download policy for security reasons.  This change means that these versions of Lumion are no longer able to be supported by the protocols for downloading the OpenStreetMap data.

Our apologies but this is out of our hands and not fixable in those old versions.

• Older than 7.5:

Changes by the withdrawal of third-party services in January 2018 resulted in the download of the map and building height data no longer being possible for versions older than 7.5.  A patch was provided for versions 7.5 and 8.0 affected at the time.

• Knowledge Base: Which domains and ports does Lumion need access to?