1. Here's how
1.1: The OpenStreetMap functionality in Lumion requires a direct HTTP connection to the domains in 1.2 below.
If a proxy server is used, a direct connection is not possible, and the OpenStreetMap function in Lumion will not work.
Please click on the following link to check if you are accessing the internet via a proxy server:
External Link: http://amibehindaproxy.com
If so, please ask your IT administrator to disable the proxy server if you would like to use the OpenStreetMap functionality.
1.2: Please make sure that Lumion is allowed to access the following addresses and ports through your network router, anti-virus software and firewall software:
- osm-tile-service.lumion3d.net (port 443)
- atlas.microsoft.com (port 443)
- *.mapbox.com (port 80)
- *.osm.org (port 80)
- *.openstreetmap.org (port 80)
1.3: If this does not resolve the problem, please download the following small test app that will show you which addresses the OpenStreetMap function is being prevented from contacting:
- Download Link: OpenStreetMapConnectionTest.zip
1.4: Unzip OpenStreetMapConnectionTest.exe and place it in your Lumion (Version) installation folder, right-click on it and select 'Run as administrator' to run it:
1.5: The test will show you which websites Lumion is being prevented from accessing. When the test is finished, a .TXT log file has been created in the same folder with more details about the connections. Please forward the .TXT file to your IT administrator, so that he/she can ensure that Lumion is allowed to contact the blocked addresses.
Knowledge Base article: Which domains and ports does Lumion need access to?