1. Access your Lumion Account to view your License Key number:

The Getting Started with Lumion email is sent automatically when you order a Lumion License Key or when a free update is released. The email can be resent by our support teams to the email address that was entered when ordering the License Key. Alternatively, to retrieve your License Key details:

1.1: Make sure you have created a Lumion Account using the same email as the one registered for the product delivery.

1.2: Log into your Lumion Account, select 'License Keys' details and navigate to the appropriate section for the License Key you are looking for: 

2. Check if the email is in your Spam/Junk folder

2.1: If the email was requested to one of the support team members and still has not arrived, please double-check that the following senders and domain names are whitelisted in your email software before clicking on the Resend button in step 1.1:

• no_reply@lumion.com
• delivery@lumion.com

3. What if you can't find the License Key number?

3.1: If you can't find your License Key number or the email is still not arriving, please describe your issue and forward the information below to us in a support request:

Please include:

• The Lumion version that you require.
• A copy of your order receipt.
• An alternative email address (if you are not receiving the Getting Started with Lumion email, despite whitelisting the sender addresses above).

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