1. Here's how

Technical support staff members may ask you to attach a Diagnostics Report to a Lumion Support Center topic from time to time when working to resolve a problem.

The Diagnostics Report is a text file that contains hardware and software information about the PC to help diagnose problems.

If you would like to analyze a Diagnostics Report yourself, please follow these instructions:

• Knowledge Base: How do you analyze a Diagnostics Report?

2. If Lumion starts up without problems (Lumion Report)

2.1: In Lumion, click on the Files button in the lower right corner followed by the Benchmark button: 

2.2: Click on the Create diagnostic file button:

2.2: A Windows Explorer window will display this folder: \Documents\Lumion [Version]

2.3: Wait for a few moments until a file called DXDiag_Lumion.txt appears.

Note: For Lumion 11.3  and newer, the information will be added in a folder named techsupport.

2.4: Send us the contents of the techsupport folder or the DXDiag_Lumion.txt file, depending on your Lumion version:

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3. If Lumion does not start up (Windows Report)

3.1: Right-click on the Windows Start button and select the Run command:

3.2: In the text field of the window that pops up, type "DXDiag" and press Enter:

3.3: Click the button Run 64-bit DxDiag (if this button is shown) and wait for it to restart.

3.4: DirectX will generate the report and display the following window after a minute or two:



3.5: Click on the Save All Information button to save the Diagnostics Report to a dxdiag.txt file.

3.6: Send us the DXDiag.txt file:

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