1. Here's how
Technical support staff members may ask you to attach a Diagnostics Report to a Lumion Support Center topic from time to time when working to resolve a problem.
The Diagnostics Report is a text file that contains hardware and software information about the PC to help diagnose problems.
If you would like to analyze a Diagnostics Report yourself, please follow these instructions:
- Knowledge Base: How do you analyze a Diagnostics Report?
2. If Lumion starts up without problems (Lumion Report)
2.1: In Lumion, click on the Files button in the lower right corner followed by the Benchmark button:
2.2: Click on the Create diagnostic file button:
2.2: A Windows Explorer window will display this folder: \Documents\Lumion [Version]
2.3: Wait for a few moments until a file called DXDiag_Lumion.txt appears.
Note: For Lumion 11.3 and newer, the information will be added in a folder named techsupport.
2.4: Send us the contents of the techsupport folder or the DXDiag_Lumion.txt file, depending on your Lumion version:
3. If Lumion does not start up (Windows Report)
3.1: Right-click on the Windows Start button and select the Run command:
3.2: In the text field of the window that pops up, type "DXDiag" and press Enter:
3.3: Click the button Run 64-bit DxDiag (if this button is shown) and wait for it to restart.
3.4: DirectX will generate the report and display the following window after a minute or two:
3.5: Click on the Save All Information button to save the Diagnostics Report to a dxdiag.txt file.
3.6: Send us the DXDiag.txt file: