1. When does Lumion release the License Key?

Lumion will release the License Key when you click on the Quit button - provided that it is allowed to access the internet on the computer.

2. How can you release a License Key that is 'stuck' on a computer?

You should normally be able to release the License Key yourself:

2.1: Simply start Lumion on the PC that it is 'stuck' on, wait for the Welcome to Lumion screen to appear, and then close Lumion.

2.2: Restart Lumion again to see if the License Key is released.

2.3: If not, please follow the instructions in section 3 below.

3. What do you do if you can't release the License Key yourself? 

• We can release your License Key for you from Monday to Friday. 
• License Key release requests are not guaranteed at weekends but we will endeavor to fulfill those requests depending on staff availability.

3.1: Please click on the button below and send us the name of the computer you want us the release the License Key on and a description of what happened before the License Key got stuck:

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