Technical support staff may ask you for a Lumion Error Log file from time to time when working to resolve hardware or a Lumion compatibility issue.
Please follow the instructions below if you have been asked to provide this file.
Applies to: Lumion 8.3 and newer:
1. If you can open Lumion:
1.1: Click on the Settings button,
Lumion 2023 and newer:
Lumion 12.5 and older:
1.2: Click on the System tab.
1.3: Then click on the button Write error log and set it to On and restart Lumion:
Lumion 2023 and newer:
Lumion 12.5 and older:
1.4: Run Lumion and perform the tasks to replicate the issue.
1.5: Return to the Settings > System screen.
Lumion 2023 and newer:
Lumion 12.5 and older:
1.6: Click on the Settings button followed by the Save copy... button. Enter a file name and press Enter.
1.7: Send us the file.
2. If Lumion does not open:
2.1: Lumion has written entries to the log file
In some cases, there will be a log file if Lumion was able to open in prior sessions, even though it does not open now.
Locate the Error.log file in this folder on your PC:
C:\Users\YourUserName\AppData\Roaming\Quest3D
If the file exists and is larger than 0KB then there could be entries in the log file we need to see.
Attach the file to your next reply to us:
2.2: Lumion has not written entries to the log file
If Lumion has not been able to open then it's possible there is no Error.log file. Or, there is a file, but it has no entries and its file size is 0Kb.
Just let us know if there is nothing to send, and there is no file, or if it is 0Kb.
4: Importers Log file
When asked, please also include the Importers.log file, (if it exists), in the folder: C:\Users\YourUserName\AppData\Roaming\Quest3D.
1.5: Attach the file to your next reply to us:
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