1. How is Lumion support provided?

• Lumion support is only available from Monday to Friday.
• Lumion support is only provided via the Lumion Support Center.
• Lumion support is not provided via email, phone or private messages.

2. How do you register your License Key to get technical support?

It's simple and usually only takes a few seconds to complete.

2.1: Please follow these instructions to see how to create a Lumion Support Center account if you do not already have one.

• Knowledge Base: How do you register as a new Support Center user?

2.2: Please copy your Lumion License Key from the latest Getting started with Lumion email that we have sent you. Please follow these instructions if you can't find the email:

• Knowledge Base: How do you get the email with the Lumion download link?

2.3: Click here to go to your Lumion Support Center profile page and paste your Lumion License Key into the Register a license text field. Then click on the Register button. If you are working for a company, you can use 1 License Key for all of your staff members.

2.4: Your Lumion License Key should now appear on the Registered licenses list.
Your Lumion Support Center Account and profile page will show your status as a licensed user.

3. Search for an answer to your question

3.1: Look in the Knowledge Base.

3.2: Look at the Keyboard shortcuts.

3.3: Use the Lumion Support Center search function to find an answer.

4. Post your question at the Lumion Support Center

4.1: Click here to see how to post a topic if you can't find an answer to your question.