1. Questions about your order or payment?

1.1: If you purchased your License Key from the Lumion online store and you have got a question about your order or the payment process, please visit the 2Checkout Support Center:

• External Link: 2Checkout Support Center

1.2: If you purchased your License Key from your local reseller, please contact them directly:

• Lumion Website: Find a reseller page

2. Questions about the Lumion download link?

2.1: A Getting started with Lumion email with your licensing information is sent automatically when you order a Lumion License Key or when a free major update is released.

If you have received the Getting started with Lumion email with your License Key, please follow these instructions to download and install Lumion:

• Lumion Website: Download Lumion and Lumion Pro

3. What if you haven't received the email with your License Key number?

3.1: If you can't find the Getting Started with Lumion email, please forward a 'resend' request to us along with the information below:

Please include:

• The Lumion version you require.
• A copy of your License Key number or order receipt.
• An alternative email address (if you are not receiving the Getting Started with Lumion email, despite whitelisting the sender addresses below in your email software).
  • no_reply@lumion.com
  • delivery@lumion.com

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