1. Where can you find your License Key?
Your License Key and Activation Code can be found in your Lumion Account under 'License Keys'. These are automatically registered in the account provided it is the same email address that was used to purchase the license.
- Knowledge Base: What is a Lumion Account?
To see the Activation Code, click on your license key (It is made up of 8 characters). You'll need to enter this code to download Lumion.
Note: The License Key number is no longer available in the Getting Started with Lumion email that you received when you ordered Lumion. It is now only found in the Lumion Account .
2. What if you do not have access to your License Key?
If you are part of an organization where access to the License Key is restricted, you can still get help from us or from a Lumion partner.
Please click on the button below to contact us:
⚠️ Important Information for Lumion 12 and older version users:
To keep Lumion connectivity seamless, improve security, and support new services such as Lumion Cloud, we’ve been upgrading our license authentication system. These backend improvements require all licenses to be tied to a Lumion Account, including older Perpetual License Keys.
For this reason, we've advised all users using Lumion 12 Pro and older to create a Lumion Account and register the License Key before the end of November 2025.
In case you did not create an account and are now getting an error message when starting Lumion, here's how to restore access:
1. Please create an account via the following webpage:
- Knowledge Base: Restore Access to Lumion
2. Then follow the steps in the email you'll receive.
3. In case the issue persists, please verify that the License Key has been registered in the account and then restart Lumion.
- Knowledge Base: How do you register a License Key on your Lumion Account?
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