⚠️ Important Information for Lumion 12 and older version users:
To keep Lumion connectivity seamless, improve security, and support new services such as Lumion Cloud, we’ve been upgrading our license authentication system. These backend improvements require all licenses to be tied to a Lumion Account, including older Perpetual License Keys.
For this reason, we've advised all users using Lumion 12 Pro and older to create a Lumion Account and register the License Key before the end of November 2025.
In case you did not create an account and are now getting an error message when starting Lumion, here's how to restore access:
1. Please creae an account via the following webpage::
- Knowledge Base: Restore Access to Lumion
2. Then follow the steps in the email you'll receive.
3. In case the issue persists, please verify that the License Key has been registered in the account and then restart Lumion.
- Knowledge Base: How do you register a License Key on your Lumion Account?
Still not working?
1. Where can you find your License Key?
1.1: Your License Key can be found in your Lumion Account under 'License Keys'
- Knowledge Base: What is a Lumion Account?
- Knowledge Base: How do you register a License Key on your Lumion Account?
1.2: The License Key is no longer available in the Getting Started with Lumion email that you received when you ordered Lumion. In case you still need but cannot find the Getting Started with Lumion email, please follow the instructions below:
- Knowledge Base: How do you get the email with the Lumion download link?
2. What if you do not have access to your License Key?
If you are part of an organization where access to the License Key is restricted, you can still get help from us or from a Lumion partner.
Please click on the button below to contact us: