You have imported a model and applied a non-shiny, non-reflective material to one of the surfaces.  

But it still shows a shiny reflective material where there should not be one. Changing to other materials with no Reflectivity does not change it.

1. Check for possible materials on the back surface:

1.1 Try moving the camera to the other side (the back side) of the affected (shiny) surface. 

• Sometimes you have to move the camera very slowly (use the Spacebar) to find the other back surface.

1.2 Then click on the back surface so you can check if a Glass or PureGlass Material is assigned to it.

1.3 If so, then set the Double-sided slider to 0.0 for the material.

This can happen sometimes if you have a model with a separate back surface material named 'Glass'.  Lumion can auto-apply those to a Glass or PureGlass Material when using LiveSync.

2. Still cannot find and correct the material?

If you are still having problems then please contact us:

Contact Us

See also:

For SketchUp users see section: 3.10 in the article below: Why are some materials automatically converted to water and glass in Lumion?

• Knowledge Base: Model import guidelines for SketchUp