The Lumion Account provides several License Key management options depending on the route taken to purchase Lumion. There are four types of Lumion Accounts which give you different possibilities:

a. When your email is registered on the order of the License Key: You have an administrator Lumion Account by default when you create it with the same email address (see sections 1. or 3. for your options depending on where you purchased Lumion from).

b. When your email is not registered on the order of the License Key: You do not have an administrator account when you create your Lumion Account (see sections 2. or 4. for your options depending on where your organisation purchased Lumion from).

1. If you purchased your Lumion License Key directly from our website and your email address is registered on the order:

1.1 License Keys:

This section offers the following settings:

1.1.1: License Key overview of your Subscription and Perpetual Licenses:

1.1.2: Possibility to register your License Keys:

1.1.3: Buying and Upgrade options:

1.1.4: Downloads of your Lumion versions by clicking the 'View More' button:

• The latest Lumion version available for a specific License Key can be downloaded from the 'Download Product' button and any previous versions by clicking 'Previous versions':

1.1.5: Clicking on a License Key will open a page displaying the following details:

1.1.5.1: Your License Key and Activation Code :

1.1.5.2: The status of your License Key and the date it was issued. For Subscription Keys you will also see the date due for renewal:

Note: The 'Renewal date:' is not available for users with Perpetual License Keys.

The different statuses of a License Key are explained in the article below:

• Knowledge Base: What does the status of a license in the Lumion Account mean?

For Lumion Standard users, you can also click the 'Upgrade your Subscription' button to upgrade to Lumion Pro.

1.1.5.3:  Changing the number of Seats.

If you are an administrator of the Subscription Key, then the Lumion Account will also allow you to increase the number of Seats, associated with your License Key:

If you wish to reduce the number of Seats then please contact our Customer Care team by clicking on the Contact Us button:

Contact Us

1.1.5.4: For Subscription Keys, the details of your payment will be displayed. You will also see when your next payment is scheduled if you have the auto-renew option active. You can edit the payment details by clicking the 'Edit' button:

1.1.5.5: To disable the auto-renew option, you can select the 'Cancel subscription' button:

1.2 Account details:

1.2.1: In this area, you can change your Display Name, First Name and Last Name.

1.2.2: For security reasons, it's highly recommended that you also set up Two-factor Authentication for your Lumion Account:

1.3 Order History:

1.3.1: In this area, you can find your transaction history and download your invoices.

1.4 Useful Links:

To our Support, News and Lumion Community pages

2. If you purchased your Lumion License Key directly from our website and your email address is not registered on the order:

2.1: All options from section 1. are available in this type of Lumion Account with the exception of 1.1.3, 1.1.5.4, 1.1.5.5, and 1.3.1.

2.2: To manage any payments, renewals, Seats, or upgrades, please contact your License Key administrator.

3. If you purchased your Lumion License Key via a partner/reseller and your email address is registered on the order:

3.1: All options from section 1. are available in this type of Lumion Account with the exception of 1.1.3, 1.1.5.4, and 1.1.5.5, and 1.3.1.

3.2: To manage any payments, renewals, Seats, or upgrades, please contact your Local partner/reseller.

4. If you purchased your Lumion License Key via a partner/reseller and your email address is not registered on the order:

4.1: All options from section 1. are available in this type of Lumion Account with the exception of 1.1.3, 1.1.5.2, 1.1.5.4, and 1.1.5.5, and 1.3.1. Please contact your Local partner/reseller.

4.2: For any other information, please contact your License Key administrator.

If you are having any problems with your Lumion Account, please contact us:

Contact Us

See Also:

• Knowledge Base: What is a Lumion Account?
• Knowledge Base: How do Subscriptions work?