Who do you contact about your order or the payment process?
1. Questions about your order or payment?
1.1: If you purchased your License Key from the Lumion online store and you have got a question about your order or the payment process, please visit the 2Checkout Support Center:
- External Link: 2Checkout Support Center
1.2: If you purchased your License Key from your local reseller, please contact them directly:
- Lumion Website: Find a reseller page
1.3: See also this article about Order details and Order History, once the process has been completed:
- Knowledge Base: What options does your Lumion Account provide?
2. Questions about the Lumion download link?
2.1: A Getting started with Lumion email with your licensing information is sent automatically when you order a Lumion License Key or when a free major update is released.
If you have received the Getting started with Lumion email with your License Key, please follow these instructions to download and install Lumion:
- Lumion Website: Download Lumion and Lumion Pro
3. What if you haven't received the email with your License Key number?
3.1: If you can't find the Getting Started with Lumion email, please forward a 'resend' request to us along with the information below:
Please include:
- The Lumion version you require.
- A copy of your License Key number or order receipt.
- An alternative email address (if you are not receiving the Getting Started with Lumion email, despite whitelisting the sender addresses below in your email software).