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Why are some parts of the interface missing?

1. Examples:

It looks like some parts of the interface are not showing and you are unable to access Lumion features or content.  For example:

1.1: You get a message when starting Lumion that "Your screen resolution is too low":

See sections 3 and 4.

 

1.2:  You not able to get past the EULA screen:

EULA screen_big.png

See this article:

 

1.3:  Object Library: Nature

The plants and trees are not showing when you click on one of the buttons for a subcategory of the plants and trees.

The full-screen view looks like this:
What you should be seeing:
Example1 full screen at 1920x720 resoluton.jpg
Example1b full screen at correct min 1920x1080 resoluton.jpg

 

1.4:  Search in the Object Library

You enter a Search word to locate plants but there are no plant thumbnails showing below the Search word.

It looks like this:
What you should be seeing:
Example2 Library Search but no results.jpg
Example2b Library Search correct UI.jpg

 

1.5: The Materials Editor

In the Materials Library, not all the materials are showing or they are on other pages.

It looks like this:
What you should be seeing:

Example4 Materials not all L2023.jpg

Example4b Materials -correct L2023.jpg

 

 

Older versions prior to Lumion 2023:

The Material Tabs for the different types of Materials are missing.

L11.5 low Res MatEditor-no tabs.jpg

L11.5 OK Res MatEditor-tabs.jpg

 

1.6: Imported Models Library

You have imported one or more models but those are not showing as thumbnails or sub-Category thumbnails.

It looks like this:
What you should be seeing:
Example3 Imported Models not showing imports.jpg
Exmaple3b Imported Models correct-showing imports.jpg

 

1.7: Photo Mode

There is a limited number of Photo slots and some of the camera settings are not with the Photo Preview.

It looks like this:
It should look more like this:
Example5 Photo Mode is incorrect.jpg
Example5b Photo Mode correct UI.jpg

 

1.8: OpenStreetMap:

The interface takes up most of the screen.  There is no main menu for Lumion and the Download OSM button might be missing.

OSM missing UI elements.jpg

It looks like this:
It should look more like this:
OSM UI not correct screen resolution looks like this_50p.jpg
OSM UI like this_s.jpg

 

2. Here's why:

This problem is caused by one of the following reasons:

  • The screen resolution is too low.  Lumion requires a minimum screen resolution of 1920x1080.
  • Custom app scaling is applied in Windows.

Follow the steps below in Section 3 to fix the resolution.

 

3. Check if the screen resolution is too low:

Lumion will display an error if:

  • The screen resolution is too low:

  • the DPI scaling is too high:

To troubleshoot this:

3.1: Close Lumion.

3.2: Right-click on an empty area of the Desktop and pick ‘Display settings’ (examples shown using Windows 11 unless otherwise stated): 

Win11 Desktop Disaply Settings.png

3.3: Change the ‘Display resolution’ to a minimum of 1920 x 1080:

Windows Display settings and Resoluitons to pick from.png

3.4: Also, ensure that, if the ‘Display resolution’ is at 1920 x 1080, the 'Scale' of the display is set to 100%.

 

4. Check if custom app scaling applies

4.1:  Close Lumion.

4.2:  See this guide:

or this guide, however, we do not recommend using the steps to edit the Windows Registry.

 

5. Still not working?

Please contact us in Technical Support:

 

Applicable to:

Version 5.0 and above.

 

See also: